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Important Information


Exporting Health Protection Goods

Exporting shipment to China
Many companies in China extended their holiday or switched to work from home mode to minimize the spread of novel coronavirus. It brings a lot of difficulties to get in contact with recipient to confirm shipment details and acquire necessary paperwork for customs clearance. So, it is strongly suggested to:
a) Clearly indicate receiver’s mobile phone number (if available) and / or email address
b) Indicate recipient’s 18-digit Unified Social Credit Identifier (USCI) code on AWB or invoice, if possible
c) Provide complete shipment description, such as product model number, brand name, etc., at item level
d) With the cancellation of some network flights to CN and reduced customs officials on duty for import clearance, transit time will be not committed as normal even with exceptional delivery for relief aid. Both DHL and customs authorities will follow local government’s guideline for import clearance and dispatch resources to ensure smooth clearance of relief aids. Customs Clearance delay is expected for other types of shipments.

Face masks, N95 masks and other health protection goods to China
1. No import license is required for masks.
2. For other medical equipment and medicine, import license is required. Importer needs to obtain import license or exemption from China Medical Product Administration.
3. Shipment descriptions and net quantity need to be clearly indicated on invoice.
4. For shipment sent to private individual, please ensure shipment value is less than RMB 1,000 (HK, MO, TW is RMB 800) and the quantity is reasonable for personal use.
5. For shipment value over RMB 5,000, formal entry is required and consignee needs to be registered as Importer of Record (IOR) in customs or engage a 3rd party IOR. It is suggested that shipper must indicate consignee’s Customs Registration (CR) number or Unified Social Credit Identifier (USCI) number on invoice.

Face masks, N95 masks to Singapore
1. No import license required for personal or company shipments
2. No threshold for weight or quantity, if cost insurance and freight value more than SGD $400.00 there will be 7% GST (Local Duty Tax) incur for permit declaration.

Face masks, N95 masks to Hong Kong
1. All medical masks are acceptable within the DHL network
Rubbing, Isopropyl, Methyl and Sanitizers
Please be informed that rubbing, methyl, isopropyl and sanitizer are suspected to be dangerous goods under class 3 or flammable liquid which is not acceptable in the DHL network whether commercially available or not.