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At DHL we consider that the management of all aspects of the supply chain is absolutely fundamental in ensuring goods arrive on time and in excellent condition. However the final delivery and installation is sometimes the most visible to the end consumer. At DHL we offer a wealth of global and local experience in managing the delivery and installation of products to the end consumer, whether this is at home or on their business premises.
Following the delivery and installation of goods we also have a wide and varied knowledge of the aftermarket in our key sectors too. We ensure that we are able to meet the complex challenges our customers are facing, such as demands for shorter lead times, visibility of parts in stock and in motion, here are just a few examples of the types of services we offer:
Medical Device Distribution
Hospital Logistics
Distribution to Stores Management
Engineering Response
Home Delivery
Technical Distribution
Technical Services

Medical Device Distribution

We provide country-based warehouses for a number of manufacturers to service a local customer base. This includes the receipt of product from local or global manufacturing sites and downstream distribution to hospitals.

For more information, please go to Life Sciences/Healthcare

Hospital Logistics

Traditionally, hospitals are often challenged with supply chain inefficiencies such as product duplication, overstocking, wastage and obsolescence.

Our Hospital Logistics service re-engineers the supply chain between hospitals and suppliers delivering improved management information and inventory visibility to ensure effective control and planning.

For more information, please go to Life Sciences/Healthcare

Distribution to Stores Management

Our distribution to store services are focused on helping retailers create efficient and flexible supply chains to deliver products to retail outlets at high levels of service.

These solutions are built from several core services: reverse logistics collections, sortation, processing, repair/refurbishment, value recovery, disposal and compliance.

For more information, please go to Retail

Engineering Response

Through our Engineering Response services, we manage the materials supply chain from works planning and inbound goods through to on-site works, delivering stock to engineers, builders and construction workers in the field.

For more information, please go to Industrial

Home Delivery

Our home delivery solutions are focused on helping retailers service existing and new markets from catalogue, store, phone and internet-based retailing. Our aim is to fulfil our customers promise to their customers by providing a high quality and cost efficient home delivery service. We have particular expertise in the home delivery of furniture and appliances.

For more information, please go to Retail

Technical Distribution

Supporting companies in a wide range of industries including computer equipment and peripherals, medical equipment, vending equipment, office equipment and telecommunications, our technical distribution services meet the challenges associated with the effective and safe movement of high-value goods.

They encompass end-to-end supply chain services for heavy, fragile and sensitive equipment from order to point of use and subsequent de-installation including:

  • specialist final mile delivery
  • on-site installation and configuration
  • user training and instruction
  • reverse logistics and waste disposal
  • call centre and helpdesk management
  • site surveys.

Our fully integrated, bespoke IT systems support technical distribution. Our customers benefit from:

  • flexibility, economies of scale and variable cost/unit
  • pricing leveraged by our global multi-user network
  • reduced risk of damage to high-value items through our specifically trained staff and specialist handling equipment and vehicles
  • elimination of customers' high-cost engineering support at delivery sites
  • consistent, high quality service of our Global infrastructure
  • reduced cycle time from order to full functionality using our delivery, installation and training services.
For more information, please go to Technology

Technical Services

Technology manufacturers expect every link in the supply chain to have capabilities to add value to their product or process. This results in finished goods that are customised just before they are shipped to the final address and returned goods that are recovered/repaired just after collection from the end-user.

We offer our customers a range of solutions and capabilities to create tailor-made solutions that can be integrated into existing customer operations at our warehouses. The strength is the integrated approach with other segments of the business which improves time-to-market and reduces the cost for the customer.

The benefits to our customers include:

  • capability to customise their products before delivery
  • supply chain cost reduction combining multiple services of our service portfolio
  • high level of visibility through existing IT infrastructure moving products faster to end-user from order fulfilment to final delivery
  • consistent level of quality in all parts of the supply chain leverage on the distribution costs in any part of the distribution chain.
For more information, please go to Technology
For more information, please contact DHL Exel Supply Chain.

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