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Service Logistics: overview
Service Logistics: solutions

Service Logistics: overview

Tailor-made supply chain solutions for the global aftermarket.
At DHL we offer tailor-made solutions based on proven, pre-designed and standardised logistics modules for global, regional and local service supply chains. Since 1996, DHL has built a worldwide network and team of specialised resources to ensure that we provide the all important global support to our customers.
Our service logistics experts can analyse your business and aftermarket strategies to evaluate logistics options and their consequences to your key financial indicators: adding value not cost.

The right service for the right product

No matter what products you are selling, DHL supports all types of service: repair and return, product exchanges, advanced replacements and on-site repair. We offer all types of service fulfilment levels, from economical scheduled service to mission critical same-day deliveries with lead times as short as one, two and four hours. At DHL, we aim to optimise your reverse supply chain by providing screening, testing and even depot repairs. We can proactively manage your aftermarket business through our integrated 24 hours-a-day, seven days-a-week Logistics Customer Service Centres.
We believe that our service parts logistics solutions combine the best practice processes and systems, reliability, scalability and continuous improvement initiatives ensuring that the value is clear:

We deliver the right part, at the right place, at the right time, and at the right cost.

Download our Service Logistics Overview (PDF: 568 KB)

Service Logistics: solutions

Service Parts Logistics

At DHL we offer a global provision of service parts to end customers and field engineers. Whether it be for mission critical on-site intervention with shortest lead times or for scheduled maintenance: we will manage the end-to-end service parts supply chain 24 hours-a-day, seven days-a-week ensuring that your assets are efficiently employed.
Download our Service Parts Logistics flyer (PDF: 466 KB)

Exchange Logistics

At DHL we will manage product exchanges at a central depot, through swapping items at point of sale or through time critical advanced replacements on-site. We manage the substitution of defective products as a whole, including updating, upgrading and configuration of products prior to dispatch.
Download our Exchange Logistics flyer (PDF: 374 KB)

Return Logistics

DHL also offers a wealth of experience in managing the return of goods, from basic return for repair fulfilment using efficient low-cost resources to express repair programmes all with a transition time of three to five working days. We provide a full suite of solutions optimised to meet budgetary and service level requirements. NDF testing and depot repair services can also be provided.
Download our Return Logistics flyer (PDF: 406 KB)

For more information, please contact DHL Exel Supply Chain or e-mail service.logistics@dhl.com.

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